Privacy Policy

Introduction

DreamOcean ("we", "us", or "our") operates this website and related client services. This Privacy Policy describes how we collect, use, and protect information when you use our site, create an account, place an order, submit an enquiry, or communicate with us.

Information we collect

• Account data: email address, name, and credentials you provide when registering or signing in.
• Order and project data: services purchased, order status, messages sent through our in-app chat, and related timestamps.
• Enquiries: name, email, phone, source, and message content when you use our contact or project forms.
• Technical data: browser type, general location derived for pricing display (where applicable), and cookies as described in our Cookie Policy.

How we use information

We use the information above to provide and improve our services, authenticate users, process orders, respond to enquiries, send service-related communications, and comply with legal obligations.

Retention

We retain information for as long as your account is active and as needed to fulfil contracts, resolve disputes, and meet legal or accounting requirements. You may request deletion of your account subject to applicable law and legitimate business needs.

Sharing

We do not sell your personal information. We may share data with infrastructure or email providers strictly necessary to operate the platform, bound by confidentiality and data-processing expectations.

Your rights

Depending on your jurisdiction, you may have rights to access, correct, or delete certain personal data, or to object to some processing. Contact us using the details below to make a request.

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission over the Internet is completely secure.

Changes

We may update this policy from time to time. The "Last updated" date at the top will change when we do.